At Senteurs d'Indochine, we place great importance on protecting your personal data. This privacy policy informs you about how we collect, use and protect your information.
1. Data Controller
The data controller is:
Senteurs d'Indochine
Email: contact@senteursdindochine.com
2. Data Collected
We collect the following data:
- Identification data: name, surname, email address, phone number
- Travel data: desired dates, destinations, preferences, number of travelers
- Browsing data: cookies, IP address, pages visited
- Payment data: bank details (securely processed by our payment providers)
3. Purpose of Processing
Your data is collected to:
- Process your quote requests and bookings
- Organize and manage your trip
- Send you information related to your trip
- Improve our services and website
- Send you our newsletter (with your consent)
- Comply with our legal and regulatory obligations
4. Legal Basis for Processing
The processing of your data is based on:
- Contract performance: for managing your trip
- Consent: for sending marketing communications
- Legitimate interest: for improving our services
- Legal obligations: for keeping accounting data
5. Data Recipients
Your data may be shared with:
- Our local service providers (hotels, transporters, guides)
- Airlines
- Our technical providers (hosting, payment)
- Competent authorities (in case of legal obligation)
Some of this data may be transferred outside the European Union (Vietnam, Cambodia, Laos). In this case, we ensure that appropriate safeguards are in place.
6. Data Retention Period
Your data is retained for:
- Customer data: 5 years after the last trip
- Prospect data: 3 years after the last contact
- Accounting data: 10 years (legal obligation)
- Cookies: 13 months maximum
7. Your Rights
Under the GDPR, you have the following rights:
- Right of access: obtain a copy of your data
- Right of rectification: correct inaccurate data
- Right to erasure: request deletion of your data
- Right to restriction: limit the processing of your data
- Right to portability: receive your data in a structured format
- Right to object: object to the processing of your data
- Right to withdraw consent: at any time
To exercise these rights, contact us at: privacy@senteursdindochine.com
8. Cookies
Our website uses cookies for:
- Essential cookies: website functionality
- Analytics cookies: audience measurement (Google Analytics)
- Marketing cookies: ad personalization (with your consent)
You can manage your cookie preferences at any time through your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL encryption of communications
- Restricted access to personal data
- Regular backups
- Training of our teams on data protection
10. Complaints
If you believe your rights are not being respected, you can file a complaint with the CNIL (French Data Protection Authority):
Commission Nationale de l'Informatique et des Libertés
3 Place de Fontenoy - TSA 80715
75334 Paris Cedex 07
www.cnil.fr
11. Changes
We reserve the right to modify this privacy policy. Any changes will be published on this page with an indication of the update date.
Last updated: January 2026
